Terms and Conditions

The Olde House reserves the right to change the terms and conditions at any time.

All bookings are subject to the following terms & conditions and will be considered an effective contract upon first payment.

Bookings cannot be taken online to commence within the next 48 hours. Call the office between 9am and 6pm Monday to Saturday for very last minute availability.

All bookings commence at 4:30 p.m. on the day of arrival and terminate at 9:30 a.m. on the day of departure.

Cheques can be made payable to The Olde House.

Bank transfer to: The Olde House, Account No: 50469033, Sort Code: 20-74-20.

Deposit

If a booking is made 4 or more weeks before the start of the holiday a 50% deposit is required.

If a booking is made less than 4 weeks before the start of the holiday the full payment is required.

Once a booking has been confirmed the full cost of the accommodation will become payable 4 weeks before the start of the holiday.

What’s Included

• Rent of cottage
• Electricity, heating and water
• Linen and cottage towels (swimming towels are not provided)
• Kitchen equipment
• Cornish cream tea
• Free view and DVD player
• WiFi
• Use of all the facilities (swimming pool and spa area, tennis courts, play barn, Pet’s Corner, outdoor play, bird hide and farm trail)

Cots, high chairs, stair gates and put-up beds are all available on request free of charge.

Optional Extras

The only optional extras that are charged for are pets.  There is a charge of £30 per dog/cat, per week and the following conditions apply.

• Some cottages do not accept dogs.  No more than 2 dogs in any one property.
• Pets are not allowed upstairs, on the furniture or beds.
• Pets must be not be left alone in the property or the gardens.
• Owners must ensure that pets do not foul the gardens.

Cottage Description

All properties have been inspected by Quality in Tourism and graded to their standard (4 or 5 Star).  Every effort has been made to ensure that the particulars are as fair and accurate as possible.

Non-Availability of Property

In the event that a property becomes unavailable due to physical damage to the cottage, beyond the control of The Olde House, i.e. a burst water pipe or fire, we will try and offer alternative accommodation for the dates you have booked.

Supervision of Children

Whilst The Olde House is a very safe environment and we are happy for children to “free range”, there are a few exceptions:

Pets’ Corner, including feeding sessions – children must be accompanied by an adult at all times.

Holiday activities (pond dipping etc) – children must be accompanied by an adult.

Penpont Farm – STRICTLY no unaccompanied children. This is a working farm and there is dangerous equipment & machinery throughout the farm yard.

Injury/loss etc

The Olde House cannot be held responsible for any accident, damage, loss, injury, expense or inconvenience suffered by the hirer or any other person connected with the letting, or to personal belongings whilst in the property or the grounds of The Olde House.

Cancellations

We strongly advise that you have your own travel insurance in place before booking a holiday with us. If you are unable, for any reason, to take up the reservation, the whole rent is payable.

We will however, if possible, try and re-let your cottage if you are unable to come. If we are successful we will refund you the value of the re-let booking less an admin fee of £50. Please note that is not guaranteed and that if we were unable to relet the cottage the full rent is payable.

Guests

Outside guest are not allowed to use the facilities here on the farm unless agreed by The Olde House beforehand. I agree that if I invite guests to use The Olde House facilities, I/they will pay the necessary fees.

We operate a non-smoking policy in all cottages.