Coronavirus

Update: 12/05/20

After the weekends announcement we will now not be reopening until the first week of July at the earliest. We are currently contacting everyone with a booking in this period. Please bear with us as we work through this process.

Updated: 20/04/20

We would like to say thank you to everyone for their continued support in this very challenging time.
We are currently concentrating on bookings in April and May, however we do realise that all of our bookings are important. Unfortunately at this stage we are unsure which bookings will go-ahead or even when we will be reopening. We will be in contact as soon as we have anymore information.
If your booking is affected by our forced closure then in the first instance we would want you to check with your own travel or household insurance to see whether you are covered. Failing that check with your bank or credit card to see whether you can claim. We can offer paperwork for this if needed. 
If you are not covered or are unsuccessful, then please get in contact with us. Our own business insurance unfortunately does not cover us for this Covid-19 Pandemic and this is why we are asking everyone to check their own insurance first.

As of today our office will be working on limited hours but we will be responding to emails and calls, please bear with us at this very difficult time. We will keep you updated when the situation changes.

Updated: 20/03/20

The recent outbreak of Covid 19 or Coronavirus is obviously a concern to everyone and we would like to reassure guests that we are following the latest government advice and best practice in relation to site cleanliness. We are actively monitoring updates from the World Health Organisation, UK Government and public health authorities.

We have installed several hand sanitisers around the communal areas and have put in place various additional measures in regard to our cleaning practices, including:

  • Regular team briefings to reinforce rules of good hygiene
  • Additional signage to encourage hand washing
  • Special attention has been placed to sanitise public contact points such as door handles and push buttons
  • We ask our team and guests who are unwell with any symptoms of fever, flu or respiratory problems to let us know and consult a doctor

Currently we are open and looking forward to welcoming guests. The health and wellbeing of everyone is our highest priority and we will be doing everything we can to ensure you have a safe and pleasant holiday.

We are putting a plan together for restricted numbers when using the pool. Guests will be able to book sessions in the office to help with social distancing.

Regarding potential cancellations, as per our terms and conditions, at the time of booking you commit to paying for your holiday. We always try and recommend that you have your own travel insurance appropriate to your needs in place before you travel, so please check your own insurers terms and conditions.

FAQS

What should I do about my planned holiday to The Olde House?

We are currently open. At this time our normal cancellation terms and conditions apply.

Are all your facilities open?

Currently all of our facilities are open. However, we are looking at this daily and will be making decisions as advice changes. We are introducing restrictions in the swimming pool to help with social distancing in order to keep both staff and guests safe.

Is it safe to swim in the pool?

At this time there is no concern about using the pool. A statement from Swim England can be found here.

I have visited a country with restrictions in place (i.e. Italy) in the last 14 days.

You are required to follow UK government advice surrounding self-isolation. We would advice you contact your insurer in relation to this and not arrive at The Olde House.

I fell unwell or have symptoms before I travel to The Olde House?

If you feel unwell or exhibiting flu like symptoms please follow current UK Government advice, found here https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Please do not travel to The Olde House

How can I protect myself from Covid 19?

We advise you to follow all applicable advice, including from Public Health England and the World Health Organisation:

  • Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who appear unwell and avoid sharing personal items
  • Public Health England (PHE) recommends against using masks outside clinical settings. Should you decide to use a mask, you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission

My doctor has advised me not to travel or I have been asked to self-isolate because I am showing symptoms or I’m over 70.

In the first instance we would suggest you check whether you are covered on your own travel insurance (or we are finding some household insurance and lots of credit cards also include insurance) and try to make a claim. We can provide you with any paperwork required to help with a claim.

  • We strongly recommend you purchase travel insurance even if travelling within the UK, valid from the time of booking.

What will happen if there is an outbreak at The Olde House?

If there is an outbreak at the farm we will follow advice from Public Health England. Please comply with any additional screening measures that are put in place. If you develop symptoms, however mild, please follow the government advice.

What will happen if you have to close?

If we are forced to close we will be in contact with everyone that has a booking with us. If this does happen, please bear with us at this difficult time.